CRO basics
Raise your conversion rates: how to implement personalisation techniques
Personalisation is not a first name in an email.
CRO basics
170.3 million US users will use voice assistants by 2028, 17 % more than in 2023. 60 % of 25 to 34-year-olds use voice search every day. This age group has the highest online spending of any consumer segment. Ignore voice search and you lose the group with the most buying power to competitors who optimise for it.

170.3 million US users will use voice assistants by 2028, 17 % more than in 2023. 60 % of 25 to 34-year-olds use voice search every day. This age group has the highest online spending of any consumer segment.
Ignore voice search and you lose the group with the most buying power to competitors who optimise for it.
The voice commerce market is estimated to be worth about 32 billion dollars by 2033. That is not a niche. It is a relevant sales channel worth tens of billions, growing faster than classic ecommerce.
A critical look at the data is in order, though. The 60 % daily usage covers every kind of voice search: alarms, music, weather. The share of voice searches with commercial intent is smaller, but growing.
The strategic relevance lies not in today’s volume but in the adoption curve. The generation growing up with voice assistants will not go back to typing.
The fundamental difference between text and voice search lies in how queries are built. Text searches are fragmented: „red sneakers 43 cheap“. Voice searches are conversational: „Which red sneakers in size 43 are there under 80 euros?“
This shift has three consequences for ecommerce:
Search intent is more precise with voice. A user who says „Which running shoes have maximum cushioning for heavier runners under 120 euros“ is more ready to buy than one who types „running shoes“. Rank here and you convert better.
Optimising for voice search is not a separate discipline. It extends your existing SEO and content strategy. Five tactics with proven impact:
Voice assistants pull answers from content that answers questions directly and concisely. Give the answer within the first 40-60 words, then go into detail.
In practice: structure your product FAQs so each question sits in an H2 or H3 tag and the first sentence of the answer repeats the question.
Example: question: „Which mattress is best for back pain?“ Answer: „For back pain, a medium-firm mattress with a 7-zone pocket spring core is the best choice, because it supports the spine in every sleeping position.“ This structure raises the chance of being shown as a featured snippet or voice answer.
Research real customer questions in four sources: Google Autocomplete (the suggestions show what users actually search for), „People also ask“ boxes in the SERPs, customer reviews (common complaints and praise) and support tickets (recurring questions).
Create a dedicated page or FAQ entry for each question you identify. The page should run to 300-500 words and include semantically related terms. An article on „running shoes for heavier runners“ should also include terms such as „cushioning“, „shock absorption“, „joint-friendly“ and „orthopaedic“.
Voice assistants often read out featured snippets. Win position zero and you win the spoken answer. The strategy:
The chance of getting a featured snippet rises with domain authority, but smaller domains can reach position zero too if their answer is more precise and better structured than the competition’s.
More than 50 % of web traffic comes from mobile devices. Most voice searches start on a smartphone, and the click lands on the mobile page. If it loads slowly or is awkward to use, the customer is gone.
Check your mobile loading speed with Google PageSpeed Insights. Optimise images (WebP, responsive images), minimise JavaScript and use browser caching. Mobile navigation must work with a thumb: the „Checkout“ button must be visible in the bottom third of the screen.
“Near me“ searches are the fastest-growing segment in voice search. “Restaurant near me“, “pharmacy nearby“, “shoe shop round the corner“: these queries have purchase intent of over 80 %.
For ecommerce shops with physical locations, that is a double opportunity:
Voice search is not the cure-all channel some agencies sell. Three limitations need to be taken into account:
The realistic strategy: voice search as a complement, not a replacement. Optimise your content for conversational queries. Build out FAQ structures. Strengthen local SEO. Measure the impact through overall SEO performance, not isolated voice metrics.
Voice searches signal strong purchase intent. The user says exactly what they want, with a budget („under 50 euros“), a brand („Nike“) or a feature („waterproof“). These queries convert 2-3x better than generic text searches.
Link voice optimisation to your conversion rate optimisation. Build voice-optimised landing pages for your most important long-tail keywords. Test them against standard pages. Measure which voice keywords convert best. Scale what works.
Voice search reduces friction in the buying process. Less typing, less scrolling, less decision fatigue. The path from intent to purchase gets shorter, for shops that optimise.
Voice search is not a vision of the future. It is a change in behaviour happening now. The five optimisation strategies are your starting point:
The shops that act now win the buyers who will shop by voice tomorrow. The shops that wait lose them to competitors who are ready.
CRO basics
Personalisation is not a first name in an email.
CRO basics
Shops spend thousands on advertising to win new customers and ignore the potential in the visitors they already have. The numbers are clear: personalised recommendations generate 20 per cent more revenue than generic suggestions (McKinsey).
CRO basics
Product descriptions are the most underrated conversion lever in e-commerce. Shops spend thousands on photography and advertising and treat the copy as a necessary evil.
In the Dropoff Analysis you see where your shop loses buyers. Afterwards you know where the first step pays off.